Shipping policy

Ghanour ship Australia wide. We do not currently offer international shipping.

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Delivery Timeframes

Order Processing

All orders are processed within 2–5 business days (excluding weekends and public holidays).

Please note: processing times may be extended during launches, sales, or peak periods.

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Estimated Delivery Times (Australia)

Once dispatched, estimated delivery times are:
• Metro areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Delivery times are estimates only and may vary depending on your location and courier service.

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Delays & Responsibility

Once your order has been dispatched and tracking information has been provided, Ghanour is not responsible for delays caused by the courier, weather conditions, or unforeseen circumstances.

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Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery with clear photos of:
• The item
• Internal packaging
• Outer box

This allows us to assess and assist you promptly.

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Important Note

Delivery timeframes do not include order processing time.
All delivery estimates are provided as a guide only and are not guaranteed.